Business Case Studies, Leadership Case Study, Tata Group,Ratan Tata

Code : COM0067

Year : 2005

Industry : Banking, Insurance and Financial Services

Region : India

Teaching Note:Not Available

Structured Assignment :Not Available

Abstract: The Indian banking scenario is a perfect example of a sector passing through a prolonged period of restructuring depending upon the market forces. Public Sector Banks (PSB) and a few private sector banks, which depended on huge manpower, once dominated the banking scene in India.

Those days technology was kept on a back burner. During the early 1990s, when the economy opened up, private sector and foreign banks were allowed to operate in the country.

These banks came in with state-of-the-art banking technology that was both cost-effective and efficient. These banks posed a threat to public sector banks and old private sector banks, which had excessive manpower baggage. But PSBs rose up to the challenge and computerized and networked their processes on a war footing.